Logo

SC Store

Store

Grid View List View Sorting: Normal Sorting: Price Low to High Sorting: Price High to Low Sorting: New Arrivals Sorting: Brand A-Z Sorting: Brand Z-A

Premium Support Packages

sku Product SKU:  PriSupportPack

Types of Support Credits

Support credits come in 4 different packages; Basic, Business, Professional and Enterprise. With each type of package, you will be granted access to our Support Ticketing System and direct access to support personnel.

Support Packages offer the same benefits and level of support - the only difference is the amount of support time and cost:

  • No credits are charged for sales questions
  • We do not charge for answering a quick question by phone or email
  • If the issue is determined to be a bug in the current release of the software no support credits will be charged for the fix
  • The number of support credits charged will correspond to the time it takes to solve the issue

 

Support Offerings

 

 CommunityBasicBusinessProfessionalEnterprise
Forum SupportYesYesYesYesYes
Priority Email SupportNoYesYesYesYes
Telephone AccessNoCritical Queries*Critical Queries*YesYes
Priority ResponseNoNoNoYesYes
24x7 phone supportNoNoNoCritical Queries*Critical Queries*
Access to Priority Support Ticketing SystemNoYesYesYesYes
Direct Access to Development TeamNoYesYesYesYes
Assistance in walkthroughs, installation and setup of modules, training and consultingNoYesYesYesYes
Hands on troubleshooting issues on your portalNoYesYesYesYes

Standard Support contract holders are entitled to telephone access for critical support queries during normal standard support hours. Premium and Enterprise contract holders are entitled to telephone access for critical support queries on a 24x7 basis.

 

The Fine Print
  • Response time for priority support is within 24 hours depending on the time submitted.
  • A minimum of 1 support credit will be charged for any non bug related support query.
  • Hands on work - Any work or support requests are billed in half hour increments. This includes time for discovery, consulting, design and general hosting assistance.
  • If you discover a bug in an earlier release support will be charged to fix. We release new versions to rectify bugs in prior releases. We recommend that you upgrade to the latest version to ensure your store is as up to date as possible.
  • If you do not have enough support credits remaining to cover a query, a support credit quote will be sent to you prior to us issuing a response.
  • Large issues will be quoted prior to commencement.
  • Support credits are non-refundable and cannot be exchanged for other goods or services from Smith Consulting.
  • Support Credits are valid for 1 Year from Date of Purchase

 

USD 300.0000

Module Setup and Configuration

sku Product SKU:  ModuleSetupService

Smith Consulting will setup and configure your online store for you. We will upload your products, setup your basic store functionality and design, shipping methods, payment methods, checkout options, store settings, etc, and run end to end tests to ensure your store is operating properly and orders are processing successfully.  This will guarantee there are no surprises when you go live.
 

Each Package Includes:

Site Consultation - Smith Consulting will provide you with an initial questionnaire where you fill out information about how you want your online store configured. Based on your answers, our support technicians will configure your online store.

Product Upload - Smith Consulting will provide you with a sample spreadsheet to fill out with your product information and import it for you. The product upload includes importing all main product information, such as, product name, sku number, price, description, product images, and categories. 

Basic Functionality Setup - Our Support Technicians will work closely with you to setup all shipping methods, tax, payment methods, and checkout options based on your specific requirements. 

Basic Design Setup - If you have a store logo, we will install that for you. If you do not have a logo and you would like to us create one for you, you may inquire for us to send you a quote.

End to End Testing - Once we setup all your store features according to your requirements, Smith Consulting will test shipping, tax, cart checkout, order completion, successful payment and email confirmations. This will guarantee your online store is ready to go live. 

 

 

How Long Will This Process Take?

Once you move forward with the Store Setup package, Smith Consulting will contact you within one business day and provide you with all of the documentation needed to define your online store requirements. Once we have received this information back, your store setup will be completed within 7 business days.

This package includes up to six hours of setup and configuration. More complex implementations may require more than six hours. Additional hours will be billable at our standard hourly rate. 

 

 

USD 599.0000

QuickBooks Payments

QuickBooks Payments

sku Product SKU:  QBPayments

Accept credit cards, debit cards, and bank transfers with QuickBooks payments integrated with RazorCart.

QuickBooks Payment Gateway Setup Guide

  • Accept payments on invoices with a Pay now button. Customers can pay by debit, credit card, Apple Pay, or bank transfer.  
  • Charge customers on a monthly or ongoing basis with automatic payment requests.  
  • Swipe debit and credit cards with our free card reader.
  • Sales automatically appear in QuickBooks in real time.
  • Say yes to getting paid, even if your customer isn’t in person.
  • Enter your customer’s debit or credit card to accept payment remotely.

USD 99.0000

RazorCart

sku Product SKU:  RazorCart

Enterprise eCommerce for DNN

RazorCart is built from the ground up using all the latest technologies including ASP.NET MVC, Razor, Angular JS, Web API, HTML 5, Bootstrap and CSS 3.

 

Live Demo   User Guide

 

RazorCart Modules

  1. Product Listing - The product listing module lists all the products, thumbnail images and an add to cart button. It allows the user to navigate and search for products.
  2. Product Detail - The product detail module displays the main product image, product variants, variant images, image galleries, and tab control with product descriptions, reviews, etc.
  3. Checkout - The checkout module displays the shopping cart with subtotal information. This is where the user enters their shipping and billing information and checks out.
  4. My Account - Allows users to login and check their order status, order history, payment history, and download soft goods. It also allows includes a printable invoice.
  5. MiniCart - Displays a summary of the items currently in the cart and allows user to remain on product catalog page while adding products to the cart.
  6. Category Menu - Displays the categories and subcategories you have defined in your store. It is used to filter the products by category or sub category.
  7. Product Slider - Displays featured products, new releases, top selling, product categories, or recommended products. This can be displayed alongside your product catalog to up sell or cross sell users.
  8. Product Grid - Displays a grid of products with paging spreadsheet style! Supports unlimited custom fields. You can add multiple products to your cart automatically.
  9. Store Locator - Enables your customers to locate your retail locations using the intuitive Google maps interface.
  10. Advanced Search - Allows for faceted hierarchical searches. Allows you to configure multiple custom dropdown boxes with categories that provide keyword and wildcard searches to enable users to find products easily.
  11. Booking and Scheduling - Handles bookings, scheduling and reservations allowing you to offer and manage all kinds of bookable products efficiently and easily in your store
  12. Quick Order Entry - Allows users who know what they want to quickly locate items by SKU and add them to the cart for checkout.
  13. Admin Console - This is where you go to manage everthing about your store, create products, manage orders, etc.

Integrations

  • QuickBooks Online - This extension will sync your store with your QuickBooks Online. Products, customers, orders, payments and accounts are all kept in sync. A big time saver!
  • SalesForce - RazorCart is integrated with SalesForce.  When a user checks out RazorCart adds the user to your SalesForce CRM database.
  • iContact - iContact is an email marketing software similar to Constant Contact and MailChimp.  When a user completes checkout RazorCart adds the user to your iContact email list.
  • ZenDesk - Zendesk is a CRM system.  When a user completes checkout RazorCart adds the user to your Zendesk customer list.
  • Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps automatically integrated with RazorCart.  Go to Zapier.com for more info.

Payment Gateways Supported

  • Authorize.Net
  • eWay (Australia)
  • PayPal Express
  • PayPal BrainTree
  • PayPal Standard w/IPN
  • PayPal PayFlow
  • QuickBooks
  • Stripe
  • Square
  • WorldPay
  • MyGate (South Africa)
  • ComWeb - Commonwealth bank of Australia

Real-Time Shipping Integrations with UPS, FedEx and USPS

 

USD 495.0000